Shipping policy

Shipping Policy

Thank you for shopping with us! Below you will find all the details about our shipping processes, ensuring a smooth experience from our store to your doorstep.

Processing Time

  • All orders are processed within 1-3 business days, excluding weekends and holidays.
  • You will receive a notification once your order has shipped, including tracking information.

Shipping Rates & Delivery Estimates

  • Standard Shipping: Estimated delivery time is 5-7 business days. Free Shipping included.
  • Expedited Shipping: Estimated delivery time is 2-3 business days. Rates vary based on location and will be calculated at checkout.

Shipping Locations

  • We currently ship within the continental United States, with some limitations for remote locations.
  • International shipping is currently not available.

Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this to track your order on the carrier’s website.

Delivery Issues & Damages

  • We are committed to delivering your order in excellent condition. Please inspect your package upon delivery. If you notice any damage, please take photos and contact us within 48 hours of receiving the package.
  • In the event that your item is damaged in transit, we will work with you to resolve the issue. Please reach out to our customer service team at support@durasagehealth.com for assistance.
  • If your order has not arrived within the estimated delivery time, please contact us, and we will assist in locating your package.

Lost or Stolen Packages

  • We are not liable for packages once they have been confirmed as delivered by the carrier. If your package is lost or stolen after delivery, please reach out to the carrier directly for assistance. However, we will do our best to help you in any way we can.
  • Route shipping protection is offered at the time of checkout.

Incorrect Address

  • Please make sure your shipping address is accurate when placing an order. We cannot be held responsible for orders shipped to an incorrect address provided by the customer. If you need to modify your address, contact us as soon as possible.

Returns

  • For information on returns, please refer to our [Return Policy link].

For any questions about our shipping policy, please feel free to contact us at support@durasagehealth.com.