Durasage Returns Policy

Return Policy

We offer a 30 day return policy for all of our products, must be returned in new, unused, and resalable condition in its original packaging. After 30 days we wont be able to accept a return or exchange.

Non-returnable items: Gift Cards & Refurbished Items

You may be charged a restocking fee up to 100% for returning a materially different item.

Return Process

To return products purchased from Durasage, please complete the following steps:

Submit a return request

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:
 - 1. In the Email field, enter your email address, and then click Continue.
 - 2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
 - 3. Go back to the online store, and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click Request return. If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you will receive a refund.

Please note: Unauthorized or COD returns will not be accepted. Please allow 1-2 weeks for return processing.