Please allow 1-2 business days for order processing.
The shipping cost of products, spares and accessories is free of charge when ordering on Durasagehealth.com for select zip codes. Eligibility varies by location of item, availability, and the shipping address zip code. In-stock orders received by 12:00 PM Arizona Time Monday-Friday will usually ship same day. Orders will usually ship the next business day if received after 2:00 PM Arizona Time, on Saturday-Sunday, or on public holidays. All spares and accessories will ship separately, and be delivered between 10-15 business days.
On acceptance of orders, Durasage will make every effort to process them within the stated time frame. Durasage will not be held liable for shipping delays caused by severe weather or unforeseen events. To ensure the security of purchases, Durasage may need to contact customers to validate orders, which may cause delays. Transit time may vary depending on proximity to distribution center and inventory availability. Durasage only ships to US delivery addresses in the 50 states, cannot deliver to PO boxes or APO/FPO addresses, and cannot guarantee scheduled delivery to Hawaii and Alaska.
Frequently asked questions
The live chat button will appear on the bottom right corner of your screen as soon as a Durasage Expert becomes available.
Our helpline hours:
- 9:00am - 5:00pm MST Monday to Friday
- 9:00am - 4:00pm MST Saturday
To help us address your inquiry as quickly as possible, please include the following in your email:
- Your name
- Order ID Number
- Product model