Frequently Asked Questions

Top Questions

How can I track my order?

What is Durasage return/exchange policy?

What is Durasage's warranty policy?


Can I change my order?

What payment methods do you accept?

Do you have any discount codes available?

I never received a confirmation email. What should I do?


Privacy Policy


How long will it take to receive my order?

How do I know if my order has shipped? Can I track it?

How much does shipping cost?

What if my order arrived damaged?

Returns & Exchanges

If I don't like my sauna can I return it or exchange it?


What does this limited warranty cover?

What About Warrantied Repairs?

How long does the coverage last?

What does this limited warranty not cover?

Unauthorized Sellers

What do you have to do?