Durasage FAQ

FAQ

Frequently Asked Questions

Top Questions

How can I track my order?

What is Durasage return/exchange policy?

What is Durasage's warranty policy?

Return Policy

Returns

Refunds

Exchanges

Shipping

Orders

Can I change my order?

What payment methods do you accept?

Do you have any discount codes available?

I never received a confirmation email. What should I do?

General

Privacy Policy

Gift Card

Shipping

How long will it take to receive my order?

How do I know if my order has shipped? Can I track it?

How much does shipping cost?

What if my order arrived damaged?

Warranty

What does this limited warranty cover?

What About Warrantied Repairs?

How long does the coverage last?

What does this limited warranty not cover?

Unauthorized Sellers

What do you have to do?

Afterpay

What is Afterpay?

How do I use Installments with Afterpay?

Where can I use Installments with Afterpay?

Can I use Installments with Afterpay if I’m an international customer?

How does the payment schedule work?

When will my items be delivered if I use Installments with Afterpay?

Is there a limit to how much I can spend on a single transaction?

What products are not eligible for purchase using Installments with Afterpay?

How do I return or exchange an item purchased using Installments with Afterpay?

What if I can’t pay an Afterpay installment?

What happens if I have a partial refund, and how does that affect my payments?

Where can I find out more about Afterpay?

Affiliate Program

Program Terms